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I had enrolled my 75 year old mother for the basic plan of 10.00 a month and 29.00 yearly fee. I called today to cancel her membership becuase she is now in a nursing home suffering from Advanced Alzheimer's. They charged her account yesterday 10/1/13 the 29.00 annual fee and I called today explaining her situation and that she has not been there in over a year due to health problems and to please reimburse her the 29.00. They refused and said there was nothing they can do and if they did it me they would have to do it for everyone who called looking for reimbursement! I even offered to send them a doctors note and they still refused. Very sad that our senior citezens are treated with no respect.


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