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Original Comment i have to keep repaeating myself over and over again because no one is listening. i live in streator il and our phones and internet in our building keeps shutting down once a week for the past four months. i request only one technician to respond when i set up an appointment because he is very professional, caring nad tries to help with the problem. two weeks ago i was to have and appointment with henry because it shut down agin. here is the problem i called at 4:30 and was told he had several jobs ahead of me. at 7:00 i called to see if he was still going to make it because my time was 1-5. i was told that he tried to reach me and put me on hold and went on to another job. that was all a lie. henry wasn't working that day and he is the type of person that if he couldn't get me on the phone he would have showed up. i reported all of this to a woman named trish at corporate and never heard anything so i called today and was told she just went on break and would call me when she returned that was 9:30 this morning and it is now 4:30 either ahe is still on break or she has done wjat everyone else has done and that is just blow the problem off. even though the government has shut down i will assume the fcc and ftc are still working and i will not waste my time repeating myself to your company anymore i will just simply have you explain yourself to them. we are paying for services we are not getting and that is fraud. sure we get it 6 days out of 7 but we pay for it 7 days. signed i am done playing games, carol bykowski

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