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I bought a Samsung GALAXY Note ll on Sept 3,2013 My phone quit working on Sept 1,2013. I went to the U S.Cellular in Ponora Ia. they checked my phone and said they could not fix it. I asked about a replacement than I'm told they don't do that They said I would receive a used one but have to pay 35.00 So I said I only get a used one and also if it quits I'm out of a phone. I Went down the U s Cellular in DesMoines Ia. to the place I bought it at. They in turn tell me that there no insurance for those phones I payed for insurance when I bought the phone it they sayU S Cellular does not have for it. I'm pretty up set I'm a senior 74 yrs old live out in the country and I have to go with out a phone I can't afford to put out more money out of my pocket to pay for anew phone. that will maybe last me maybe a little longer than month or less. If you can't satisfy a customer with the products you sell than you should not be in business. You running scam. Taking money on product that don't work or they are used product and reselling them. Which one is that only your company or your employees know. If you like your business I surgest you try to please your customers. If I had the money that you make from selling your products I would be able to buy myself a new phone. I live on S.S. that is pretty sad. So I'm with out a phone. I'm still under a Doctors care for a broken ankle I had a accident in Mar of 2013 and I have to have a phone to use so I can call out to get help if I need it. I can't walk very far I'm 74 years old, So now you know that I a customer of US Cellular for for a few years now, I'm not happy at all. My older phone I had for a few years quit working so I decided to buy a new Phone, this Galaxy Note ll was a great phone for the period of time it worked I like the size and the Idea of being able to take great photos. So now I can't be in touch with my family friend or any one now because I don't have a phone. I feel I have been scamed out of my money to some one else your Company. I do hope you can deal with this problem that is affecting me not being able to be in touch with any one. I'm using a computer but not every one has a computer. So once again I'm not in touch with my childen family and friends. Oh yes Emerg Fire Department, or Police. What do I do crawl out the door to get help if I need it. Also I would have to pray some one would drive by and maybe see me crawling.I do hope you be kind enough to deal with this matter as soon as possible. Thank you from your Customer Corinne Boots


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