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Original Comment I am thoroughly disgusted with LensCrafters ! On Sept 18 I had my eyes examined by the on site DR. At the beginning of the exam, he informed me, I had cataracts in both eyes and needed lens replacement surgery. He proceeded with the exam, presented me with my prescription, which I took to the other side to be filled! They were unable to fill my prescription on site and it was sent out. <br /> On Sept 26 I went to get my new glasses! The moment they were placed , I knew I had a problem! I was seeing double out of the top lens and unable to read from the reading chart! I was told to try wearing them the rest of the day and the next day and if I saw no improvement, to come back, which I did! The DR put the blame on me, the reason I couldn't see!!!!! He checked my eyes again, said the Rx was fine and that was it! It didn't seem to matter that I couldn't see! My vision is actually better in my 7 year old glasses!!! They REFUSED to take them back &amp; REFUSED TO REFUND the cost to me! I am a senior citizen, living on a small fixed income. The cost of the visit was over half the amount of my Social Security monthly benefit!! The salesperson said, after my surgery they would replace the glasses for free!!!!!!! DO THEY THINK IM STUPID??? I am aware that MEDICARE WILL pay. for my glasses after surgery!!!!! I have reported this to you in good faith, that you will help resolve this situation !!! I will be reporting this to whatever Association the DR belongs to, as well as the local Better Business Bureau if I cannot get satisfaction! All I ask, is to be able to see !!!!!!

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