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Original Comment Apparently I am not alone. I worked in and managed the service organization of one of the world's largest corporations for over 30 years. Hoping to find an American manufactured refrigerator to replace my very unsatisfactory GE I bought a KitchenAid five months ago. On September 13th, I became fed up with the dripping water and ice buildup in the refrigeration portion and had A&E Service, the provider of Whirlpool service for the Dallas area, into my home to fix it. The tech had to order parts. Today, 21 days later, the parts arrived at my home. It will still be 10 days before they will come back to install the parts. I have had standing water and ice buildup since before the original call. I expect there is black mold behind the ice maker. The service supervisor with whom I spoke told me that they were the only customer facing organization in Whirlpool and that my complaint would go into my record and not reviewed by anyone. Further, that there was no executive or senior management that would talk with me about my issues or their service in general. I cannot believe that quality is so lacking at Whirlpool. I guess that's why American industry has given up overall.

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