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My husband reserved a 17 ft truck for saturday 28th of September at our storage facility. A week prior to our moving. We wanted to pick it up for 9am. We rcvd an email saying it would be avail. for 3:30pm and return Sunday. That was not the time we stated. I sent a reply email to correct the time to 9am and return the same day. I then called to speak to someone to make sure it was corrected. My husband goes Saturday morning to get the truck, and it is not there. He is told you are scheduled for 3:30pm. He said my wife called and said that was wrong and gave 9am etc.. long story short, we got a truck 5 1/2 hours later which totally screwed the whole move! Why bother reserving when u haul does what it wants and the heck with the customer. I wonder how they would feel if us customers stopped giving them business? <br /> <br /> Very discussed customer


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