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Original Comment I have been a member for 22 years. On July 17, 2013 I took my refund check with me to the Tumwater Wa. Costco and at the check out asked the cashier to apply it to my renewal fee. Just as I do EVERY year. So I assumed it was a done deal. Not one time between July 17th and October 5th had any cashier mentioned to me that it was expired. BUT on October 5th my ill husband who has a severe heart condition and a double aortic aneurysm, shopped for things for us since I had just gotten out of the hospital myself the night before for kidney failure. NOW the cashier tells us that the card is expired and we need to pay, well it wasn't in the budget since we live on social security and get paid the second Wednesday of each month which by the way was in 4 more days. He called the floor manager over and all he did is re-swipe our card and he said we couldn't have our groceries unless we paid. My husband told him that to the best of his knowledge it was paid already, this manager never even offered to look it up and see what occurred the day that I was in on July 17th. And to add to it he was rude. We spend on average 800.00 per month with Costco how much does that add up to for 22 years. Yes, we have saved money and you have an excellent return policy, but where was the customer service for a long time customer on October 5th. When my husband got home without our needs I called the store and they looked it up and said that there had been a miscommunication on the July 17th renewal. And that was my fault? Also we live 20 miles from Costco it isn't just a hop skip and a jump for us. This was shameful. I'd like to know what Corporate thinks about this.

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