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Original Comment placed a call to AAA on Saturday Oct 05. At 10:15 I asked for a tow, and was told it would take up to 45 min before someone could come, at 11pm a AAA truck pulled up but he had no tow equipment on his truck asked his why he was there he said that he was told it was just for a jump, I was upset because that is not what I had asked for and I had small children with me, So I called back ask for a supervisor and Carol Mauer got on and told me that she will put it in ask an emergency for someone to come out quick she had said the was sorry that the first person mixed it up, I asked her how long it would take she said that the driver was only 9 miles away and that was at 11:12pm, so I said ok, I called back at 11:38pm, to see what's taking so long, and I was told that my tow service was cancel and that I would have to wait another hour for a tow, At this point I was Livet , asked for a manager Bill Jamerson got on the phone and said that he could get someone out quickly, I express to him how bad for business this was, how I never received such bad customer service for this company before and that I am really consisting canceling my service with this company due to the fact that I was left in a dark vacant lot with small children for 3 hours, I then asked him what time will the driver be there he seem to me like he was just trying to get me off the phone refuse to give me a time I had to ask several times before he said 10min, I then asked for the person name that cancel my service call he refuse to give me the name, so I then ask can you please give me all the names of the reps that I talked to tonight he refused and I stated what is your name he gave it to me, so I asked how is it when I call in they say there name first and last , and you cant give it to me, his response was they are not supposed to give there names out, and I told him that he was lying, and I was to file a complaint, so I hung up and called back to make sure that he did put the request in to have my car towed, and the young man that answered the call said that he had put it in and someone should be there soon, and as he answer the phone he stated his first and last name, so I asked him could he give me the names of everyone I talked to tonight, he said he does not know that names of the people excerpt the supervisor because it only come up as numbers, so that's how I got the lady supervisor name, and then the driver pulled up at 12am midnight. I would like for someone to call me regarding this matter because the way I was treated was very unprofessional , and I had never had such bad customer service and all my years in being with this company I am really consisting canceling my acct due to this matter, I made to think that this company does not care about it people, during all of this my kids were sitting in a cold car, I was in tears because I could not believe that AAA do people like this are better yet done me like this I'm still hurt, but I would love for someone to contact me ASAP please regarding the customer service issues. Marlana Seddens

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