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Original Comment I am retired on a fixed income. I was tired of Charter's lying to me so I cancelled and chose DirecTV. Now less than a year into my contract I lose quality of picture and frequent loss of signal. I contact customer service which are very nice and a service man is sent out to find the problem. Lose set screws on my dish was the problem. TV service back to good. POW! I get a 49.95 bill for them to come and fix what they did not do correctly the first time. Just got off the phone with Joe in costumer service and he tells me I did not purchase the service agreement with my service. Is this how you people make your money? Faulty installation and then you charge to come back and fix it? I don't need DirecTV. DirecTV needs me. I will research other options and you can have your service back when I find something I can afford.

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