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Original Comment Sounds like the same song, second verse! We bought a window unit AC on June 25, 2013. It was dead in early August. Called the company, did all their requested paperwork. No response. Tried taking it back to Walmart, they wouldn't take it. SHAME on Walmart for carrying this brand!!! After MANY calls, they tell us a replacement had been sent on September 20th. Delivery in 7-10 days. They never sent a tracking number, like they said they would. Called again tonight (day 11), they couldn't even find a tracking number. A "supervisor" said he'll call back in 48 hours (Today is Monday, he said he'll call on Thursday... hmmm.... that's a bit more than 48 hours, Einstein!!). Based on other comments, I could pretty much guarantee we won't be getting a return call. They have TWO DAYS to give us a satisfactory answer. If not, we will be seeking help from the Better Business Bureau and/or an attorney. This is absolute B.S.!!!

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