Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I am so upset with the way Budget employees have treated me. I had a reservation on 10*5*13. I arrived to pick up the car and was unable to get the car because the employee had not been honest with me when I made the reservation. Long story short- after leaving to go swap money from one bank to another so I could use my debit card I arrived back to get the car and for the 3rd time the employee (same employee)lied to me about what was needed to actually get the car and I was NOT able to get a car. After me asking her specifically what did I need to get the car. It should not be so hard to get a rental car. My card was then charged for the rental and I called them tonight only to be hung up on when I spoke with the SAME girl. I called back and asked to speak with a manager. He got on the phone and said, "can I help you?" I asked if he was a manager and his reply was "YEP"!!!! Seriously, it's so ridiculous as to how poor their customer service skills are. After explaining the situation to him he said he needed to put me on hold to look at the computer....then he hung up on me! Each time he spoke to me he was rude and hateful. I can't believe they are allowed to be this way to customers. I have e-mailed the corporate office as well. I will also be going to the bank to make them aware of the fraudulent charges on my card. I am going to make it a point to share this with every social networking site I can find in hopes to prevent others from renting from them. They don't deserve to stay in business with such poor service.

Feedback

Your Name

Your Email

Verification