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Original Comment I was advised that we should have 15MB connection on our internet. We have NEVER had that since the day of installation. Never more than 3MB, maybe 4 or 5 once or twice and we have had the service for at least 3 years. I've been told that you techs don't come out to our location on Saturdays and that you can only schedule appointments 2 weeks in advance. We now have to take time on a Saturday to drive 40 minutes to the local office to exchange a modem that might correct our issue of only have .56MB internet speeds at this time. I am fairly certain that this will probably not resolve our issue. The lack of service is why I dropped the phone and the cable. Our entire neighborhood continously has issues with tiling on digital and HD channels. This is not an issue with individual houses but an issue with the lines ran in the neighborhood which no one seems to be able to correct.

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