Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I own a 2011 Jeep Grand Cherokee, I ordered and received a set of manuals for the vehicle. The manuals dealt with things like GPS, Blue Tooth and other bells and whistles. I had a fog light burn out and opened the owners manual to get the type of bulb needed and directions on how to replace it. No such information existed in the manual. I contacted the dealer for information and was told to bring it in and they could change the bulb for me at a cost of $75.00 (seventy five dollars per bulb). When customer service was contacted at I was told to take the vehicle to a dealer to have the bulb replaced that they had no technical knowledge. I then requested a phone number of someone who had "Technical Knowledge" and was told they did not have such a number and said I should take the vehicle to a dealer to replace the bulb. The dealer service was no help, except for replacing the bulb at a cost of $75.00, Customer care was no help except to direct me to a dealer to have the bulb changed and apparently Jeep has no technicians with the knowledge of how to change a light bulb. Additionally, the bulb number PSX24W, listed in the user guide for the vehicle could not be cross referenced by any auto parts store. This means I could not even purchase a new bulb if I wanted to replace it myself. I've owned two other Jeeps besides my current vehicle. I doubt that I will buy another and know I will not recommend the vehicle to others.

Feedback

Your Name

Your Email

Verification