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Original Comment Stopped at Bullhead City, AZ store today Oct. 11, 2013 at approx. 1:20pm. walked around the store saw 6 people working or pretending to work. I stood in the shoe dept. with 2 pair of running shoes in my hand waiting for someone to assist me or at least ask if they could help me. 1 female employee was ringing up 1 customer near the shoe dept. she looked at me several time finished with her custom that was it. 1 male employee wandering around with a cart pasted me after talking to a slender dark haired woman running around with a sport coat/shirt/tie on a hanger going into the back room area and still not one employee offered to assist me. I put the running shoes on a chair walked to the front of the store no ask if they could assist me. 1 woman working front cash register, 2 working jewelry, (1 was assisting a customer the other was looking around. So guess what J.C Penney's my favorite store just lost at least $100.00 sale. Please tell me how the company plans to stay in business with service like this. Very Very Disappointing. I am a long time FAITHFUL customer and this really upsets me. Especially in light of the what seems to be bad publicity concerning JCP ability to compete in the market place. NOW PLEASE DO NOT HAVE THE STORE MANAGER CONTACT ME IT IS NOT WORTH MY TIME TO LISTEN TO EXCUSES. I have heard them all from New Hampshire, Massachusetts, Georgia. I just want good customer service when I walk into the store. I don't care is someone says WELCOME TO JCP. Just wait on me when you see me looking around especially with merchandise in my hand and haven't headed to cashier. Usually that indicate the customer needs assistance or at least it was in years past. Has there been a change in policy? thank you Mr. Young PS: I knows you have 1 opening in that store for service special as of Oct 8, 2013 so that still is not an excuse to say we are short handed.

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