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Original Comment Have been a customer with PNC for ALMOST 25 YEARS. Every so often I have an issue with a teller and later I will never have that tell wait on me or I will no longer enter that branch. In the past few months I have been running in with a male teller at the West Orange branch. The only reason Iave been going to that branch for years is because it is close to my home and convenient when getting off of 280 from work. Since I have been dealing with this tell new policies have been put into place but mysteriously only when he is on staff. A few weeks ago I was asked for another form of identification to cash a check with my savings account. I had to go back out and to my car only for a week later not to be asked at all for secondary identification. Today I go in and they ask for secondary id which I could not supply. I was told by another teller "that is my supervisor and you have to provide secondary id". I do not think it is fair that staff only want to do things right when their superiors are not around. If I was asked regularly, I would not be upset. But to inconvenience me and then apologize for it does not make me any less frustrated. I will be branch shopping and even thinking of bank shopping to take my business elsewhere.

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