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Original Comment We recently rented a car from Thrifty at te Vegas airport. First of all, our wait in line to fill out paperwork was over an hour. Finally we were sent to the garage to get a car. A female employee pointed to three cars and said ,&quot;Take one of those.&quot; As we lugged all our luggage towards the three cars three other customers each were taking the three cars. So back we went to your employee who finally directed us to other cars. Lady was not very professional nor friendly. We finally left and within minutes my husband detected a noise which was a wheel bearing. We returned to Thrifty again and needed to wait for paperwork and then lug our luggage again across the garage. <br /> We landed in Vegas at 10:15 and finally arrived at out hotel at 2 pm. During this wasted time your customer service was unacceptable. While waiting in the long line another customer actually called your management and we could hear how frustrated she was because she could not get anyone to do anything about the long wait that we were all experiencing. It was not a good way to start a vacation and we would not recommend Thrifty to other travelers. It is a shame that you can offer good prices but can't offer a good product and good customer service.

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