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Original Comment We made reservations at a Holiday Inn Express in Athens, TN for a period of December 1st-December 3rd. The reservation was for a suite with two Queen beds. When we received the e-mail confirmation it was noticed they had us staying in Athens, Texas. Called to point this out and the lady said she would correct the problem and send us another e-mail to confirm it had been taken care of. The next e-mail, showed another problem. This one showed us as staying in a regular room with two Queen beds and not, a suite with too Queen beds. Again I called and this time they tried to reach the hotel in Athens, TN and after fifteen minuets they couldn't. At this point, I had enough run around and told them to cancel all reservations. She agreed and sent me another e-mail confirming the cancelation had been made and included the confirmation number for my records. All in all this attempt to make reservations was a failure from the start and we shouldn't have been put through the frustration. It's bad enough that they make it impossible to contact hotels directly but to go through this, it just make things worse. They ended up missing out on nearly $400 in business.

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