Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Horrible customer service!! Nobody at this company is on the same page. I'm a new resident called Stream to connect service last Wednesday, they took my $250.00 deposit and let me know that it should be on the next day by four but most likely in the morning. So Thursday came and went and Friday afternoon came and I called to get an ETA, I mean this is a new residence and we haven't had electric for 2 days, not to mention there are kids involved! So they tell me the previous resident had a switch hold put on the acct. so I would need to fax over my lease, then it would be 24-48 hrs before it was reviewed.. Seriously??!! its already been 2 days so now because of their negligence we still have no electricity and not going to for another 2 days, you can understand my frustration...after talking to a supervisor that was NO help at all, and NOT concerned about the customer at all, we faxed the lease. We don't expect to have service through the weekend so rent a hotel, ( money we did not have after a move) Monday comes and still no electricity. Tuesday comes and we call again they tell us at this time " oh, I see the problem you didn't send in the NOS form." Nobody told us about that form or the lease or anything else for that matter!! so after talking to 3 supervisors who lied saying they were faxing/ E-mailing the form we finally got it and faxed it over. so sadly to say its exactly a week and we still have no electricity, no help from this company to make a smooth transition no apology or concern for my family. This whole company needs to be trained on what Customer care truly means.


Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.