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Original Comment We stayed at the Days Inn a miami Beach, Florida this past weekend from October 11th - 15th 2013. There was a water stoppage in the pool area. My wife was in the women restroom & a maintenance man from the hotel came in without knocking & saw my wife. His response was " we are checking the water." There was no apology at all. I reported to one of the manager & he stated " oh that's bad." No follow up or nothing! The dark hair Latina accent employee was very rude to my wife when she ask if housekeeping can attend our room. She responded with a sassy comment "oh you want room service?" I have been in customer service nearly 25 years & this not acceptable! Then! We were checking out of the hotel & decided to check our bags in until our departure to the airport at 2 pm. When we arrived, the attendant that checked our bags was nowhere to be found. We asked the manager if she could help us? She gave keys to the security officer to open the storage! Then the keys could not open the door! The security officer went back to the manager & then she gave the officer another pair of keys to use. The second pair did not work either. Then the officer went to another room to check where other bags were stored. She then told us that no luggage matched our ticket. The manager finally came to try to open the door where our luggage could be. She then asked the officer where she thought the attendant would be. The officer responded that he was at lunch. The attendant finally showed up; however, he had a hard time opening the door! He finally opened the door & we got our luggage. Then the attendant handed out his hand for a TIP! We turned to the manager & she said sorry AS SHE WAS WAlKING! What hotel manager does not have assess to a baggage area? What manager gives keys to a SECURITY OFFICER to assist us on baggage claim?

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