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Sam's Club has some real customer service issues. I am the accounting manager for a company that is owned by my boss who is practicing medical physician.<br /> <br /> <br /> <br /> I bid on and won a pc on the Sam's Club Auction site. However, I made a mistake and used the wrong credit card as the form of payment.<br /> <br /> <br /> <br /> I receive 2 emails asking me to call as that credit card was no longer valid. I contacted member services and explained the situation and refer to the information contained in the emails I received from MSERVE. The member service representative ask for veifying information on my boss's credit card which should have been used. She confirmed that credit card was in the payment profile on the membership. She then advised that the order would be processed. <br /> <br /> <br /> <br /> About 1 1/2 hours later I get a call from Sam's Clubs auction team. They advised that I cannot use that credit card because it is not in my name and that they must speak to my boss. When I explain that he is a doctor and that I will have to call back with him on the line, I am informed that I cannot call directly into the Auction Member Services Department. <br /> <br /> <br /> <br /> When I further explain that it would be next to impossible for my boss as a physician who is seeing patients all day to be available for an incoming call, I was abruptly told that... &quot;Well this is how we do it and if he can't come the phone then the order will be cancelled.&quot;<br /> <br /> <br /> <br /> I ask for and am transferred to a Supervisor, when I try to explain the situation I am continually interrupted and when I complain that I am being interrupted, I am told &quot;Well I am talking and you need to listen to me.&quot; I repeatedly try to ask if there is any way to call in and am continually interrupted. When I complain about being interrupted I am told &quot;No it is you who are interrupting me.&quot;<br /> <br /> <br /> <br /> These are the most unprofessional and rude alleged &quot;SERVICE REPRESENTATIVES&quot; I have ever dealt with.<br /> <br /> <br /> <br /> I ask for the Supervisor's Supervisor hoping to find someone who will at least work with me. I am told she is not available and if I will give the a telephone number (reminding you that they called me) then the Supervisor's Supervisor would call me back with 30 minutes to an hour. It has now been 2 hours and 10 minutes and nothing.<br /> <br /> <br /> <br /> I asked who was in charge of the Member Services Auction team in the corporate office and was given the name of Rosalyn Brewer.<br /> <br /> <br /> <br /> I called Sam's Clubs corporate office and asked for Ms. Brewer 5 different times and in each instance was transferred back to general Member Services. I called yet again and was told all executives were out to lunch, not just Ms. Brewer but ALL. I waited for a reasonable time to call back allowing for ALL the executives to return from lunch. I explained my situation and the repeated calls I had made and guess what, was transferred back to general Member Services. When I asked for a Supervisor and explained what was happening, she told me that the operators are instructed not to allow any Sam's Club member to reach the executive offices and in all instances to transfer the call to general Member Services.<br /> <br /> <br /> <br /> So I call back to the main number again and ask for a supervisor and am told &quot;I will transfer you to priority to reach an Supervisor. Immediately the call was terminated. This happened 3 more times. Then I called yet again and in each instance my call was answered by an automated attendant and transferred without human intervention to general Member Services. <br /> <br /> <br /> <br /> So then I call from my cell phone and complain to the operator that I reached and I was told &quot;When you call too many times then we block your number.&quot;<br /> <br /> <br /> <br /> WOW... SAM'S SUCKS BIG TIME!!!!<br /> <br /> <br /> <br /> THIS IS SAM'S CLUB IDEA AND STANDARD OF CUSTOMER/MEMBER SERVICES.<br /> <br /> <br /> <br /> JUST HOPE YOU NEVER NEED MEMBER SERVICES BECAUSE YOU WILL BE OUT OF LUCK!!!


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