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Dear Mr. Cox<br /> <br /> I am a net10 customer and want to offer feedback on the service I have received. I upgraded my phone to &quot;bring your own phone&quot; unlimited service, it is a great deal. Unfortunately I am still waiting for my micro SIM card. I have spent hours in phone waiting the extremely slow computer system your employees are using or it is possible that the customer service representatives just do not know what they are doing. I have been sent two regular SIM cards so far, they do not fit into micro SIM card slot and the third attempt resulted in no shipment whatsoever. Right now I am listening to music in net10 line once more. I am completely speechless with this service, it cannot really call it service, I feel like I am in candid camera. <br /> <br /> I was advertising net10 to my friends and family but now I am telling them to stay away from net10 at all cost. I cannot believe this is accidental poor service but some sort of bizarre customer service strategy where you try to wear out unhappy customers. My next step is to figure out other company that offers bring your own phone deals. Respectfully, <br /> <br /> Kari Terho


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