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My husband and I have had our Net 10 phones for over 5 years.<br /> The coverage is great and the plans are great for people like us that use them less.<br /> The PROBLEM is the customer service, you rarely get a Rep who understands the English language fluently, and the training is poor. Some of the reps are great ,but you rarely get to talk to the well trained.<br /> This is the second time we have bought new phones, we are just now getting out of the flip phones.<br /> The time before when we bought new phones we could not keep our numbers and the Rep did not add our old minutes and days to the phones, and would not send us to someone who could so, we lost our minutes we had already paid for.<br /> This week when the new phones arrived ,the Rep could not switch the number to the new phone and lost my 5,130 minutes. It took a few days but, my husband was finally transferred to a wonderful gentleman who knew exactly what he was doing, and after 1and 1/2 hours they had mine working great.<br /> My husband needed a new sim card for his phone it arrived today 10-22-2012. The person working with him managed to loose his 8,551 minutes and his old number. She said this could not be fixed and he now has 2 working phones and lost his 8,551 minutes.<br /> The lady my husband was working with refused to send him to someone else and said it was impossible to retrieve his minutes, which is not true because all of the above was done for my phone. My husband lost his money he paid for the minutes because it can't be refunded ,but he can't use the either. The problem with Net10 is not the phones or the service, The problem is untrained people!<br /> I would not be on this site if the rep had transferred him to someone who could help him and who could retrieve the minutes he paid for.<br /> We don't want to change service, want to keep what we paid for and speak to people who can really help.


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