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We have been going to the KFC on Clayton Rd, Concord, CA for a very long time and had a very bad experience about 5:00 pm PDT today 10/22/13. My friends and us have been eating and taking food out for as long as anyone can remember. It has always been one of our favorite places in Concord to eat. Upon arriving at the KFC counter, there were two absolutely uninterested young ladies standing behind the counter. The usual manner of being treated by this particular KRC wasn't there. These two acted as if they didn't either not know what to do or were bored. As the ordering progressed, their atitude was horrible. One of the orders we always got was the two or three piece dinner and in each dinner in the past, the cole slaw was left out. One of them said this mean didn't include the cole slaw anymore but was basically the same price. I asked to see the manager (who those of us who eat there dearly love as he is a really nice guy and a friend to many of us). My complaint is that the customer service necessary in any business was gone. In the eyes of these two young ladies, it would have been just as good as we hadn't stopped by to order our dinner. It actually hurt my feelings and even though I love KFC food and this particular manager, we probably won't be back. We know literally hundreds of people in Concord who we know eat there and have met there. My suggestion, please help this wonderful manager by providing better prices, training for the new emplyees and not hiring someone who doesn't even care for people. It may be time to contact Undercover Boxx and have the corporate person come out and get this straightened out. I won't cry about the episode but it made me feel really bad and yes, sad as this may be the end of a wonderful food place for so many of us Concord people.


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