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Original Comment I am totally unhappy with Sears Home Service. My Craftsman tractor's deck belt slipped off this afternoon (10/25) as I was starting to bag leaves. Called Service, the soonest they can send someone out is 11/8 from noon to 5! I cannot wait 2 weeks to get my tractor back up and running. The girl(from an offshore call center)told me I could look at the manual and try to fix it myself!! I told her I didn't have service agreements on all my Craftsman equipment to be rolling on the ground trying to fix it myself. I called the Sears Holdings number - at least the guy was American, he couldn't do any better. I asked him to send email to service mgr for my zone, tell him I need an earlier appointment and I want a phone call. The guy told me the service mgr won't call me unless he can better the date. Absolutely amazing. This summer, the tractor wouldn't move, took them 3 weeks to get to me - my grass was up to my knees! I live in the country on over 1/2 an acre! I've been a Sears customer since 1977, I have NEVER had such a poor customer experience in my life as I've had this past year. People are crying for jobs - hire them! If you are unwilling to hire additional service techs, then stop selling the equipment. I had a John Deere for 20 years before it finally died, ran like a champ. I should have paid the $8K and bought another one -take that cost out over 20 years, the cost of owning and my bloodpressure make it a bargain. I feel like borrowing my brother's truck and trailer, loading this piece of crap and depositing it in front of Sears with a sign saying DO NOT BUY ONE OF THESE, SEARS CAN'T SERVICE IT. I want a phone call from a decision maker that can get a technician out here week of 10/28 - preferably the first part of the week.

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