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I bought a washer from Haier America and I called customer service and I made an appointment for someone to come and fix it. The time frame they advised me they would come was between 3:30 p.m. to 6:00 p.m. No one showed up. No one came. Around 4:45 p.m. I called again to get an estimated time of arrival, but there was no answer. I called two more times and I left messages, but no one got back to me and no one showed up to fix the washer. The next morning I called customer service again. This time I got an answer, however the representative on the phone was very rude. She told me it's the customers responsibility to call and to wait. She said there was a problem with the truck and that it's not the company's responsibility to call their clients if there is a problem and that the company doesn't have time for that. I had asked to speak to a manager after that, which is when she told me SHE WAS THE MANAGER. I asked for her name and she REFUSED to give it to me. She kept cutting me off when I was trying to talk and she refused to reschedule an appointment for someone to fix the washer.


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