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Original Comment I became a TWC customer on it inception and a phone customer or TRIPLE PLAY customer on 10/24/13. UNFORTUNATELY it has been a VERY BAD EXPERIENCE. Apparently the installer did a poor job of connecting the phone segment to my security system and I have had no phone service or security service since 4am 10/25/13. Yesterday I spent approximately 3 hours using my cell phone to speak to numerous departments to no avail. Last night at 9:12 pm I asked to speak to a manager/supervisor and she was unable to help get a repair worker to my home for today, Saturday, Oct. 26, 2013. I need to speak to someone in authority who can override the ridiculous decision that this problem can't be fixed until Oct. 30. YOU TWC need to call the installation company and have them send a tech to my house to correct the faulty installation of my phone service to my alarm company and get my telephone working again TODAY. This problem could all have been solved if the first person had put a supervisor on the line and they would have stepped up to the plate and fixed this problem. SO FAR, SOOO BADD. So sorry I switched over to your company. So after 15/20 years I will probably pull all services from TWC and switch to the OTHER company.

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