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Fioptics - what a joke!!! Have been on hold (probably to India) to get an answer as to why Fioptics is not working. Going on over two hours...ugh!!! Then try to call the 513-565-9890 number, and either it hangs up or it says this option is no longer available.<br /> <br /> Then try to call the first store, West Chester. Tried six times, no one picked up. Then called another store, Bridgewater Falls. Spoke to Chris. Chris told me that I was wrong about the phone number not working. Really... He finally tried it, and behold he got the same message. Hmmmm.<br /> <br /> And as you can tell, I am not a happy person at this time. He then informs me that there could be an outage in my area, Fairfield, but he didn't know. Was not willing to find out any information to help. Then he told me I was to upset and needed to calm down. I have bundled everything with Cincinnati Bell and pay a lot on money monthly for this. He said ok. I then became more upset and used a cuss word and he hung up. Nice...<br /> <br /> My husband called and ask for the manager, Craig. Of course he was not there today. He spoke with Drew who said he was sure what was going on with Fioptics. Does anybody have a clue? Evidently not. He was only worried that we were actually customers and how long had we been with Fioptics. He supposedly had our account pulled up, so that should tell him everything he needed to know. He also informed my husband that they have been trained to hang up on customers when they use a cuss word. Nice...<br /> <br /> Yes, I should have not used the cuss word, but hanging up on your customers, that was wrong. It's bad enough when you got to the CBT stores, that they patronize their customers.<br /> <br /> It would be greatly appreciated if CBT would inform customers when there is a problem this sever.


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