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We have three separate accounts with Direct TV; for years now. Due to loss of programing during your recent agreement talks, many of our BEST shows were out for quite sometime. Dissappointed and upset, we complained and received several discounts on our accounts and an upgrade. Yesterday, was the appointment that was set up for the upgrade to take place.<br /> <br /> Our complaint is a big one. Initially, years ago, when we decided to rid our ourselves of cable and get Direct TV installed, we called Direct TV (of course) and installation was complete; in (3) different places. A couple years ago, we wanted/&amp; paid for upgrades in our primary residence. Again, for this we called Direct TV service. The technician that came out at that time, stated whoever initially installed the service did it all wrong and he needed to REWIRE for us to get the upgrades we requested. He was a very nice man and spent most of the day here rewiring what the initial installer had done. Upgrade complete. Happy customers.<br /> <br /> We now were promised an upgrade of the Geneie, due to our loss of programming during your contract talks. Two technicians came out yesterday (well past their appointment commitment)late in the day; they were here 30 minutes and informed us our wiring was wrong and they could not touch or do any work for us, or they would be fired! No upgrade. Nothing! And I guess, we will never ever be able to contact Direct TV for service problems if this is the case?! According to these recent technicians, the wiring is all wrong and WHOEVER DID IT is responsible to rewire. WHAT? We have ONLY had Direct TV Technicians working on our wires for the (one) upgrade we received two years ago. They went on to tell us, a Direct TV CEO moved to our area and fired everyone and is very strict now regarding the &quot;type&quot; of wiring that is in place. <br /> <br /> As we see it, this is not OUR PROBLEM. Direct TV is responsible. If our wiring was wrong at the very first installation years ago, we should have been told then they are unable to install service, due to the wires! No one said anything.<br /> <br /> What do we do now? Close all our accounts, because according to these service techs the new CEO will not allow them to touch any thing without correct wiring? We told them to REWIRE it then. They can NOT TOUCH it, or they will be FIRED. OMG! It was as our house could explode at any time, these wires are so horrible. We've had no problems at all with the reception; but according to them, this in itself is amazing we have any reception at all?<br /> <br /> We need assistance, or we will have to go elsewhere. If no Direct TV techician can ever work on our system again, because of WIRING originally done by Direct TV, our satelite experience with you is shortened for sure.<br /> <br /> We have always been pleased with the customer service through the years; but this is crazy! Please contact us, so we will know how to proceed hence forth ...


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