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Original Comment It is regretted in forwarding you my this complaint regarding Honda Jazz Car bearing Regn. No. DL 4C AV-3492. 1.I had booked a new Honda Jazz with "Ring Road Honda, Peera Garhi" New Delhi in the month of August 2011by paying the required booking amount of Rs.50,000/-. It was promised to me by representative of "Ring Road Honda" that vehicle will be delivered to me by the first week of September, 2011. But they failed to deliver as promised. 2. As they had failed to deliver, therefore, in the second week of September, 2011, I requested them to refund my aforesaid booking amount but they started giving me other options / new schedule of delivery which were not acceptable to me. Finally, the sales executive Mr. Anil Sharma took me to Mr. Mehra, GM of "Auto Terrace" and they showed me one top model of "Honda Jazz". I was told by them that the said "Honda Jazz" was used for test drive only and do not have any major deficiency, therefore, is in excellent condition. Both Mr. Mehra and Mr. Anil Sharma assured to me rectify any minor defect(s) like scratches, wear and tear of some plastic interiors etc. in the said "Honda Jazz", in order that it may give a feel of new car as the engine and otherwise technically the vehicle was just new. On the basis of their assurances and recommendations, I decided to buy the said "Honda Jazz" at a price of Rs. 4.25 lacs. As asked by them I deposited Rs. 5000/- on 26th September, 2011owards booking of said "Honda Jazz" and also submitted my request for transfer earlier booking amount of Rs. 50000 to "Auto Terrace" . Further I paid the balance amount of Rs. 3.70 lacs on 3rd October, 2011. 3.At the time of very first service of the above "Honda Jazz" in the month of February, I was told by your Service Work Shop staff of "Ring Road Honda" that suspension of the vehicle is not working properly and needs to be changed. I was very much shocked and upset as I was feeling cheated because of aforesaid false promises / assurances by "Auto Terrace" of Honda. My arguments like the aforesaid assurances and very short period of purchase of vehicle, could not get any positive response from them; finally suspension was not changed as I refused to pay for the same, which was basically duty of Auto Terrace / "Ring Road Honda" because the vehicle was purchased two-three months back on the basis of above assurances / promises. 4. At the time of every service of the vehicle, it was pointed out by your Service Work Shop staff about non-functioning of suspension but was not changed as I was refusing to pay because of the reason as explained above. 5. At the time of service of vehicle on 22/07/2012, again on my arguments, they agreed to change the suspension without any charge and finally at the time of presenting the bill, they charged me for suspension to which I refused as in past since the first service. Therefore due to this type of attitude from "Ring Road Honda" I changed the service point to "Auto Max, Mayapuri, New Delhi. 6. At the time of last service in August, 2013at Auto Max, Mayapuri, I was shocked when they pointed out while doing some other job that alignment of body and engine of the vehicle is out and the Vehicle is an "Accidental Car". On my complaint to customer care, Mr. Gulati of Honda visited and inspected the vehicle and admitted that vehicle is an "Accidental Vehicle" and also conveyed same fact to Simmi Manchanda, GM of "Ring Road Honda". 7. In response to above, I got a mail from "Ring Road Honda" assuring me to rectify each and every defect in the Vehicle on sharing basis. As I refused to share any cost to which they asked me to bear Rs. 10000/- only to which I was un-decided, therefore I asked them to exchange the above car with some other new car / model by paying a reasonable differential cost. But they are neither repairing the present car nor providing me any other alternative 8. Till date I have not filed any complaint as otherwise I have a right to file complaint in any court including Consumer Court except my complaint to your helpline. They have forwarded my complaint to Mr. Gulati and Ms. Simmi Manchanda of "Ring Road Honda". But they are not even prepared to set the things right on one pretext or the other (i.e. re-inspection etc.) although they have impliedly admitted the fact that the said faults were present even at the time of purchase / delivery of said vehicle from "Ring Road Honda". 9. From the above, it is very clear that I have been cheated by Honda Staff / Company and my trust / confidence with Honda is badly shattered due to above i.e. sale of accidental car, non-working of suspension etc. this was very much within the knowledge of staff of "Ring Road Honda" / "Auto Terrace" / "Honda Co." and was not disclosed to me for malafide intentions on their part. I therefore request you to kindly intervene for positive and prompt action in the matter otherwise I will be left with no other alternative but to move to the Consumer Court / other Court including criminal court for fraud & cheating committed by you on me. Thanking You. Sanjay Handa,

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