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I WAS PRESSURED BY AN AVAST EMPLOYEE TO BUY SOMETHING I DID NOT NEED. I have been an Avast customer for a few years. Yesterday, my Avast icon was on my computer. Today, my Avast icon disappeared. I checked my hardware to see if the program was still installed. It was. I called Avast Tech Support and spoke to Jessica. (Jessica's code # is jg2425.) Jessica prompted me to do this and open that. When I couldn't run whatever program Jessica prompted me to run, she then told me I needed to purchase the Avast $179.00 "full repair" service. Without diagnosing my computer, she then told me "your platform is at risk", "applications in your computer aren't being allowed to run", and that "Windows registry needs to be cleaned." When I asked her to e-mail me a contract/information on the "full repair" program so that I could take a look at exactly what I was buying before I bought it, she said they had nothing in writing. She then proceeded to attempt to get me to buy the "repair service" by instilling fear into me. Meaning, all kinds of things would go wrong with my computer if I did not buy the "repair service." I told her that I did not like scare tactics and that if she continued pressuring me, I would report her. Then I told her I would check with my computer guy regarding all the crap she was telling me unless she could produce - in writing - a contract. She then ramped up her scare tactics. I asked her one more time for a contract in writing, and then hung up on her. I called my computer guy. He said Avast was the worst. Meaning, that they pressure customers mercilessly. Regarding my computer, my computer guy said that I could - or he could - back up my files and reload the operating system (for $129.00). After I got off the phone with him, I turned on my computer and - miracle of miracles - my Avast icon was back! Question: is Avast making their icon disappear on purpose to get Avast customers to purchase their "full repair" service? Someone needs to look into this. Also, report Avast to the BBB if you are not satisfied with them. Lastly, NEVER buy anything unless you get something in writing first. No doubt, I will have to think about renewing my Avast subscription. At this time, I DEFINITELY will not be recommeding Avast to friends. How could I after Jessica's lack of help and her scare tactics?


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