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Original Comment Missing a sensitivity chip...I rented a car from your Riverdale,UT location on 10/29. My partner and I rent from Budget quite often. I always use my debit card. The young dark haired girl behind the counter has me call my bank to take off the out of state lock on it. Never had to do that before. She said if I didn't, you guys have to wait for your money. It comes out of Atlanta. So I did it, no big deal. Before I got off the phone with my bank, I asked her if there was anything else she needed from my bank, she said keep them on the phone cause I don't know if she actually did what I asked. So I waited for a minute and then your customer service associate said "Ok I'm done with them". I politely thanked my bank and hung up. Then she asked for my insurance. I showed her proof of insurance. She then proceeded to call my insurance company. Again, nothing I had experienced before. I said this must be new because I've never had anybody call. She said "I have to with debit cards because some people will rent a car and say they have full coverage when they really don't and then take all their money out of their account and then we're screwed". I think a simple, "This is policy and procedure" would have been sufficiant. So then we walk around the car. It was raining, the car wasn't clean and she said I had a full tank when I had less than half a tank. I didn't realize it until I was half way down the road. But I took a picture of it and will show them when I return the car. After we walk the car, she asked me if someone dropped me off, I said no. I'm here alone. I'm trying to get home to CA because I have a family member who is dying. She was just diagnosed with pancreatic cancer and isn't going to make it. I said I'm just gonna leave my car parked next to their lot and hope all is well when I get back. She looked at me like she was disgusted. I told her I didn't have a choice. And then she looked at me and said "WELL HAVE A GOOD TIME". I just told her I have a family member who's dying and she tells me to have a good time. Her lack of compassion is appauling. Ignorant matter of fact. I work in the customer service industry and you do not treat people this way. It's convient to rent at this location. However, I will go out of my way to never go there again and if this is your customer service standard, then I will rent from someone else. Customer service has to be #1.

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