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Original Comment A special thanks to two of your staff members in Wuhan, China. While there for 2 months we got to know your staff, and , especially the manager quite well as we visited the shop daily. The manager whose English name is &quot;Simi&quot; couldn't have been more helpful and friendly. She greeted us every day with a huge smile and always inquired about our well being and could she help us in any way. Besides the very welcoming cup of coffee, she was the other reason we visited the shop each day.<br /> The other experience we had was at your shop in the Chicony department store building. While visiting it one day I used the restroom and had my back pack with me. Unbeknownst to me the backpack was not completely zipped up and a small, black container which included my laser/remote and USB stick fell out. Not noticing it I returned to our apartment. That evening I had to review some power points for the next day's lecture and discovered the black container was no longer in the backbpack. THinking I had left it my office I decided I could review my lecture the next morning. When I reached my office and discovered the loss, I was panic stricken because the stick contained my &quot;life.&quot; While I had a duplicate containing most of what I needed, the original stick contained lectured I had not pasted on the dupe.<br /> Realizing the last time I saw the black container was at Starbuicks I made a hasty trip back to Chicony. I asked for the manager and a staff member said &quot;wait a minute.&quot; She came back with the manager and asked me what was in the black pouch and when I told her the contents she also said &quot;wait a minute.&quot; When she returned with the container I told her I was so excited that I could hug her, she said it wasn't necessary. She said the real thanks should go to the customer who returned it but I said regardless of who to thanks, I want to thank you. I believe these kinds of experiences make Starbucks the success it is around the world. Thanks

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