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Original Comment How can several adjacent homes be without internet service and all calling in for several days and the service people still have you reset your modem. They have you do the same procedures for days before you tell them &quot;I'm not doing that any more, get someone out here to fix this&quot;<br /> <br /> At this point you discover you are one of several customers having the same problem. There is no follow up or communication between downtown Cincinnati and India. When they ask if you are calling about the same problem they still ask the same questions and have you follow the same procedures you did the day before. With the same results. Only when you get a tech to your house do get someone who seems to care and listens to what is wrong and attempts to solve the problem. They sent me a survey to complete via the internet, which doesn't work. When it did for a few moments I tried to respond. Then is said it was not meant for a person of my characteristics. WHAT DOES THAT MEAN? Ted Torbeck needs to talk to the people who have service problems or his company is going to die.

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