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Original Comment After being a member for a year, I called several times to change my husband and I Plan. I was expending a lot of my time doing it and to my surprise, they didn't do anything that I have requested. They didn't change my plan, I received the wrong information at home, they supposed to change the Plan as of 11/1/2013 and when I went to the Dr., I still had the same Plan. Their customer service people skills are very bad. Nobody pay attention and they don't sound professionals. Unfortunately, the AARPUnitedHealthCare mistakes will make me to shop for a better no Benefits Plan only but good Customer Service.

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