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I called on Sunday and reserved a car for Monday, November 4 at 4:00 pm. I called twice on Sunday just to confirm and called again on Monday at 3:45pm to make sure the car was ready. The lady said the car is ready. I'm in need of a rental car because my car is getting fixed. My daughter drives me to pick up the car and there isn't any. I was very upset with the situation. All there was to drive is a mini van. She said that I could pick up a car tomorrow. All I had to do is call in the morning and call Thrifty in Vandalia. Anyway, I try calling the Dayton Internal Airport-Vandalia and no answer. I called the 800 back to get set up with a car and still no car. I'm not comfortable driving a van and I don't want a van. I reserved a car and that's what I want to drive. I'm so upset with the whole situation. I think the 800 number and the vandalia-dayton number need to get things together. You call to reserve a car and you don't get what you reserve. When I called this morning about my situation, Rick said all they had was vans and suv's to drive today. I told him, well give me a suv to drive instead of the van I have. He said no they are already reserved out. Well I reserved a car and I didn't get a car. So let me get what I want to drive and let somebody else get the van to drive. I just think your service is terrible and I won't ever rent a vehicle from your company and I sure will pass the word on to my fellow friends and coworkers. I think I deserve some kind of compensation. If I don't get any response from your company today, I will be going to the better business bureau to file a complaint


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