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Original Comment In May of this year I purchased a Kenmore refrigerator with ice-maker (in addition to other purchases totalling over $4,000). I also purchased the extra warranty on all. Both fridge and freezer work well; however, the ice-maker continues to dispense ice after the glass or cup is removed and sprays ice over my hardwood floor. The service rep' arrived yesterday and told me that this is an engineering design flaw in these units and nothing could be done (short of a newly designed door) to fix it. I then contacted Kenmore and asked to return this unit, receive credit for it and pay additional monies to get a fridge with an ice-maker that worked. Tasha, of Kenmore Customer Service told me "We cannot help you." I have always bought Kenmore appliances from Sears. My parents always bought their appliances from Sears. What used to be a good, reliable company that stood behind their products has now succumbed to a bottom dollar line and is no longer in the business of taking care of their customers. Shame on them. I am pursuing other avenues of satisfaction.

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