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I just had a HORRIBLE experience with AAA. They sub-contracted the job to tow my vehicle t to AllWays towing who damaged my oil pan. My dealer called me indicating that the tow company had damaged my vehicle confirming he and seen this kind of damage from a tow truck before. AAA told me I had to work with AllWays and did nothing for 3 days. The cost for the repair caused by the tow company was $1200. All Ways Towing (rep. Lenton) apologized to me and said they would pay for it, and then decided it was too expensive - telling the dealer that they were not going to pay trying to imply the leaking transmission oil was in fact oil from the oil pan. Again, I called AAA. After a ridiculous delay rep.Kevin Miller- said that it would be inspected but that it would not happen for a week from when I informed AAA of the issue and I incurred additional rental car costs of $350. Kevin Miller from AAA was advised that I was incurring rental car costs. - not that it mattered to him. I was advised by another rep that these rental car costs should be taken care of as part of the claim. Kevin Miller was also advised that I had supplemental information regarding proof that the car did not have oil pan damage before the tow that he declined to hear/receive, telling me to just keep it. Kevin Miller never attempted to gather any additional information. He never called me back as he promised. I only found out my claim was denied when I called to complain about the poor service I was receiving. I sent my car to the shop for a $500 repair because of leaking transmission oils, and it wound up costing me $2000 because of towing damages and an improper investigation. AAA would not give me the supervisor's name for Kevin Miller nor would Kevin give me his supervisor (No surprise there!) Customer Service was horrible/Investigation was shoddy and incomplete and follow-through was non-existent. I will need to pursue a legal claim against Kevin Miller, AAA and AllWays Towing. Stay away from AllWays Towing and AAA. In my experience, Investigators are incompetent and their Customer Service is REALLY BAD!


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