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Tracfone services are horrible. When asked who I could talk to about a complaint, I was told I was screwed, there was no one to deal with complaints. I have been trying to get a working phone for more than 3 weeks, after purchasing the phone and minutes. I have been sent sim cards more than once and I still do not have a working phone. I have lost money on the phone and I can not get the money back for the minutes purchased. What I have realalized is that the reps are right I am screwed and not one at tracfone cares enough to try and remedy the problem. My advise, especially if you are looking for a phone for the elderly, DO NOT USE TRACFONE


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