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Original Comment I ordered a dress online with the pick-up option at the DT seattle store. I have been a loyal Nordstrom shopper since 1982. This latest experience was a real disappointment. I got an email that the dress was available to pick up. when I arrived at customer service on the 4th floor the gal could not locate it. I showed her the email and gave her the confirmation #. I waited 20 minutes at the counter while she went hunting for it. Finally she appeared with the dress, in tissue (no hanger). She then asked if I would like a bag: for 5 cents. REALLY? The dress costs over $250. Isn't a bag given? How about a hanger? I walked out with the dress in my patagonia bag. So much for advertizing Nordstrom on the street. I am sure the Nordstrom family would be unhappy with that result. I was. Nickel & diming is not the Nordstrom way! Or is it now?

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