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I ordered TWC on November 5, 2013 and was given several quotes by your sales rep. of $135.00, then $155.00 for the bundle, I told the rep that I needed four boxes for four TV's and he told me that I only needed two boxes and that the other two TV's can just channel throught those two boxes. An appointment was set for November 11, 2013 for 8:30 - 9:00 am to install service. I spoke with a supervisor by the name of Jimmy and he checked the phone recorder and verified my initial conversation with the sales Rep. and he changed the total amount due to $ 144.49. Well, the tech showed up an hour and half late. My husband took off work for this installation along with another company scheduled to come in and install monitoring equipment, which had to be canceled because Time Warner had not installed the service. The tech then told my husband that he did not have an order for WiFi---well, I was informed that the internet was included in the bundle..Then, to top it off the customer service supervisor Leon added salt to the wound and insulted me by telling the tech to tell me that he would take .35 cents off my bill and he would not share his phone number so that I can discuss this whole matter with him.since I am the one that's paying. I have talked with seven different representatives from TWC and still have not received any resolution. I still need two boxes ( which I should not have to pay for).The only resolution that I have come up with is Time Warner Cable delivers POOR CUSTOMER SERVICE!<br /> <br /> Pam in Cleveland, OH


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