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I have had the worse customer service experience ever. I pre-ordered an xbox one for my son for xmas on oct.2 2013, and on nov 2 I was told that the experation date had expired on my card. I called in to member services to rectify the problem and was told a supervisor would need to call me back. After 4 days of waiting I called back and demanded to speak to a supervisor who took my information to only tell me that she accidentally canceled my order in error. I was promised that sams would make it right since it was there error by a manager named savatrie. Needless to say I've called her emailed her and never heard anything back from her or sams. I've decided to cancel my membership and will advise to never shop or order from samsclub or sams.com again. This is the worst customer service I have ever dealt with.


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