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Original Comment I was a satisfied Net10 customer for about 5 or 6 years before this October when my latst phone quit sending or receiveing sound. I was about 100 miles away from my home area watching my daughter's children during her emergency hospitalization. It was important that I have phone service, so I began my endless journey toward a solution. Calls to Net10 assured me: 1.My phone was now working. (not). 2.My phone would work in 24Hrs. (not). 3.Towers in that area were down but undergoing repair. Phone would work in 24 Hrs. (not). 4.Returned to my home where I was told towers were down but were undergoing repair. Phone wouuld work in....24Hrs. (not). 5.Called several friends who use Net10. Their phones were working. 6.Marveled at the thought that Net10 must have given me a designated tower, then tossed that idea out as being a fantasy. 7.Continued my efforts to seek a resolution via Net 10 customer service-support, the Net 10 Forum,(which remains an impenetrable maze to me),back to Net10 service-support, where I spent approximately 50 hours repeating my phone #, Serial #, name,address,Zip-code, Case#'s, ticket #'s, reference#'s etc., endlessly. I had no way of knowing the last all meant the same thing. I became unsure of ever getting anywhere and nearly quit trying but I've always been patient and perserverent. My patience was growing thin but I kept at it and finally got to someone who ag- greed to ship me a new phone I asked to keep my exist- ing number and was told that would not be a problem. I also asked for 400 minutes of air time as that was about what was one my phone when it failed( I had used more than half of that in the "restoration process"). Again, no problem. 8.Phone arrived in 3 days via FedEx. I attempted to ac- tivate it and was asked if I had an airtime card to in- stall in my phone to complete the process. I nearly lost it! I was not pleasant, but didn't become profane when I explained that I wasn't about to go out and buy a card when I had minutes/days on my account. The "Tech" put 200/30 on the phone,then asked me to make a call. If it was successfull we were done! (not). 9.On activation, the phone had a new number. Not good! I run a small business with the phone. Existing accounts, as well as prospective clients, that I solicit thru fly- ers, mailings,etc. would now be unable to reach me. All- most as bad, when they try they'll get an out-of-service message, creating distrust at the least and making all of my printed material worthless. 10. At this point, my journey along the Net10 customer ser- vice freeway gets sort of hazy. Not sure if this is due to early onset dementia or the brain-numbing aspects of the trip. I remember humbling myself, giving up, begging and pleading, even apologizing at one point. When that didn't work, I went back to persistance and demands. Everything failed. I think I slipped a cog. I finally sent the phones back in the mailing packet intended for the return of my Defective one. I'm afraid my recent brush with the Dark Side (Net10) left me a little forgetfull I didn't stamp the package "Hand Cancel". Now I'm fearing it might suf- fer damage in transit! Here's the good news. I've found a new provider and it's half the cost of Net 10!!!!! I might even get to keep my old number so I may be able to use all my old flyers and stuff! P.S. A last segment to the Saga. In the last two days FedEx has dropped packages with SIM CARDS in them. They come without notice. Anyone have any practical uses for SIM CARDS/

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