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Original Comment We received a Cuisinart rice cooker for our wedding and used it 3 or 4 times over a few month period. The last time it was used, it burned a hole in the center of the plastic base and melted the aluminum disk which heats the rice pot. We called the warranty service line, and after explaining the situation, they refused to cover the shipping of the defective unit. We also purchased a Cuisinart stainless steel knife set around the same time. It rusted within two weeks and the scissors fell apart soon after. We have contacted Bed Bath and Beyond where these came from and have been offered replacements at no cost. Sadly, Cuisinart was not willing to make right on their own defects, one of which could have burned down our home.

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