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Original Comment DO NOT USE TRACFONE!!!!! Tracfone customer service is the worse of any company I've ever dealt with. I used Tracfone for 2 years. My phone was damaged. I purchased the same exact model new phone directly from Tracfone to replace it. I discovered within 2 weeks the new phone was inadvertently dropping signal and I was missing calls / texts. After 2 attempts with Tracfone technical support to fix the new phone, they failed and still would not authorize the phone to be replaced. While trying to get my service and minutes changed to another used Tracfone model, they somehow screwed up and cancelled my service and number. They admitted the problem was on Tracfone's side, however, they would not re-instate my number and service unless I purchased a 1 year card at the cost of $106. I refuse since it was not my fault. I will now investigate legal action through small claims court to retrieve my $40 for the phone and the $30 paid for the service minutes and time. AGAIN...DO NOT USE TRACFONE OR YOU WILL REGRET IT!

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