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Original Comment my sister is dying of breast cancer and I flew my dad up to see her yesterday and he's not in good health either, my brother and sister-in-law flew up two days ago. My sister is in hospice and ready to pass so my brother changed his plane ticket to fly out Sunday the 17th instead of today Nov. 15th United charged him $75.00 to do so, I called to see about getting a flight change on the same flight for my dad so he could be with my brother because of his health and they wanted to charge him 200.00 plus 75.00, I explained what they did for my brother and they said they couldn't do it for my dad, and he was just changing from morning to night on the same day, Customer service is awful not to mention very rude I can see why United is rated #10, you really need to work on your customer service!!!!!!!

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