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Original Comment I generated a online lay-a-way and bought outright a 24' television purchase on October 23rd. I was called on October 30th, to pick-up the television set. The store representive proceeded to tell me where to pick the television up in Tennessess. I advised the store representive that I live in Prattville, Alabama and I did not make authorization for the television to be shipped to the store for pick-up. The store representive looked within their systems and noted their were oversights on their behalf. The representive advised " I will need to get with the district manager to get the item rerouted". The representive also advised "someone will contact me on that day or the following day". I never recieved a call regarding my purchase. I followed up with K-Mart.com the next week. I explained what occurred and the representives assured me the televison will be available for pick-up shortly, and I was refunded 10% of the television purchase back to my card the next business day. I made contact with K-Mart because I still have not recieved any information regarding my purchase again. I called K-Mart and the representive advised a message was sent to my email to pick the item up. I explained to the representives on a number of occassions that am easy to contact via telephone. However, at that time, I was not in position to pick the television up, during the week. On Sunday, November 10th, I visited the Prattville, Alabama, K-Mart and waited over an hour plus, to be told the television has not shipped to the store per Store Manager. I then contact K-Mart.com via their computers in the store to advise my television have not arrived. The K-Mart.com representive kept telling me the television was located in the store. I had to get the store manager to call K.Mart.com to confirm that a television have not arrived. I was given another 10% off to keep my business. I cancelled my order with K-Mart quickly, after this incident. I was advised my refund will take between 24-48 hours during the business week to process. I was advised it should post no later than friday. On Friday, November 15th, I called regarding my refund. I was now advised my cancellation was placed on Thursday, November 14th.(NEGATIVE). On November 18th, I still have not recieved my refund. I have lost all control waiting.. I will never shop at K-MART again.

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