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Original Comment ok here goes. I am a customer of suddenlink. I have been having problems with my service for at least 4 months.first they claimed it was my wireless router. well it wasn't I had them bring a wireless router from them and guess what? still the same problem. I mention maybe they should replace the drop from the pole( I live in az and it gets extreamly hot here) because the drop was like 9 years old. well I was told " WE DONT JUST REPLACE DROPS BECAUSE CUSTOMERS WANT A NEW ONE". well I finally had all the cable wires replaced in my house. I had all the equipment replaced also. well the problem still persist. I payhed my bill in September even with my intermediate service.well I finally had a installer request a new drop. since the drop was across my yard and the city wont let me put my pool up with it there I requested it be underground. well they wanted to charge me $25 a hour x2 for the techs to dig the ditch. ok I dug it my self al the way from the pole in the easement behind my house all the way to the service inlet on the back of my house. well they didn't even fill in the ditch with the cable drop. it is still open and exposed today.not to mention they didn't even remove the arial drop. IT IS STILL GOING ACROSS MY YARD!!!!!!!!!!!!!!!!!!!!!! when I called in the past about a bill adjustment they could only give me a few days here a few days there. they said if nthe proble is still happening we cant adjust your bill anymore than that. they said I would have to call back when the problem is completely fixed. this whole time I am requesting a superviser to call me to speak about the problem. NO SUPERVISER HAS CALLED ME THIS WHOLE TIME AT LEAST 4 MONTHS AND STILL NO CALL FROM ONE. the last couple of days I have called every day and have been told NO SUPERVISERS ARE HERE RIGHT NOW. really the whole place is being run with no supervisers??????????? well they tried to tell me all I am entitled to is 1 months service credit. when I tell them I think it should be more they say" WELL YOU SHOULD HAVE STILL PAYED YOUR BILL. I have all 3 services with them. just recently we ordered the phone service. well they didn't show up twice to hook up the phone modem. when I called to complain(well I kinda screamed and yelled because of all the problems) so the tech shows up and says" DISPACTH DIDNT CALL YOU AND TELL YOU WE COULDNT MAKE IT TODAY?" REALLY YOU DUMMY I HAVE NO PHONE YOU HAVNT HOOKED IT UP. I was told a superviser would call me in 24 to 48 hours. that was on November 6th. then again on the 8th then again on the 12th then again on the 15th. still no call. today when I call they tell me my account is past due and service is going to be interrupted if payment is not made. I asked for TIM SHULTS to call me(he is one of the main supervisers in my area.) well I was told that a message will be sent but he probly wont call back because a credit has already been applied. today I call and they tell me A SUPERVISER WILL CONTACT YOU IN 24 TO 48 HOURS. I AM TIRED OF HEARINMG THAT. I HEAR THE SME LINE EVERYTIME I CALL. I am trying to get corporate office number and no where I can find it. the only number I found is no longer in service. I have requested for tim shults to come to my house and see for himself what I am talking about. I wish I was close to corporate office I would be in the office everyday

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