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Original Comment I have been trying to reach your Virgin Mobile Corporate Office in New Jersey, USA. For several days and contacting your 888- numbers trying to resolve my problem. I cant find my number that was to been to me at purchase of my opening and account with your company nor can they give me the name of my pet. However, this is point I want a refund for my prepaid monthly service because my phone is broken and I cant see the screen. I tryed to transfer payment to a new phone. They say I cant. My phone that my friend brought for me as a gift. Has left the country. I have no warranty, therefore want will do is send the phone to your Virgin Moble Rise by Kyocera dept with a tracking number. From all the notes on your branch in New jersey no one answer the message nor telephone. I willkeep a copy of this message so that I keep up with all my contacting to your company to get my refund or fix the phone so I can continue using it And that you credit me for the time I have been trying to get this matter solve.

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