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Bought new blender last year and there is a leak on the bottom contacted nHB Customer service and wanted to send entire 11 month old blender back. They said no just cut the cord put in padded envelope and mail. Meanwhile I just paid 3.oofor envelope and I insured it with a signature so I make sure you get it and insult to injury I was asked to send 8.65 to cover shipping for a replacement. Talk about cheap that took the cake, big company does not care about keeping loyal customers. Ill send 8.65 cause I need a working blender and hope my 8.65 adds to your profit margin. No one anserwed my emails in 2 days I get them back as undeliverable ReVamp customer service practices please


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