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Original Comment I had a very similar experience as the anonymous customer. Your customer service is abysmal. I was also pressured to buy a year of Avast support but no one seems to agree on whether my security was renewed for a year. If you talk to the guys in tech, they'll tell you that it is. If you talk to customer service, they'll say it isn't. My computer says I'm protected. So who's right? I'm done with Avast after this year. You have too many associates who can't communicate clearly in English either over the phone or in writing. If my security is compromised, I'll take decisive action. Please clean up your act. You're prime fodder for the BBB as it stands.

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